surga win Privacy Policy

This page describes what we collect when you use surga win and how we keep that data protected. We at surga win take your privacy seriously. Our commitment is to be transparent about the information we gather, how we use it, and the rights you hold over your own data.

When you open an account on surga win, you provide us with personal details — your email address, phone number, full name, date of birth, and identity document number. We collect this information to verify your identity, comply with local regulations in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, and to process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

Our platform also records your login history, device type, IP address, and browser information. We do this to secure your account, detect unauthorized access, and improve our service.

Data we collect on surga win

We collect information in several categories. First, registration data: your email, password (hashed and encrypted), full name, date of birth, phone number, and proof-of-identity document. Second, transaction data: every deposit, withdrawal, and internal transfer you make on surga win is logged with its timestamp, amount, and payment method. Third, activity data: we record which games you access, how long you remain logged in, and your device fingerprint.

Our servers may sit outside your jurisdiction. We use data processors in multiple regions to handle storage, backup, and security scanning. We do not sell your personal data to third parties. However, we may share minimal information with payment processors — DANA, e-wallet, mobile banking, local payment, online payment, and our banking partners e-wallet, mobile banking, local payment, online payment — solely to complete your transactions and verify your identity.

Your rights and surga win's obligations

You have the right to request a copy of all personal data we hold about you on surga win. You may ask us to correct inaccurate information, and in some cases, to delete your data — subject to legal retention obligations. To exercise these rights, contact our support team with your registered email address.

We at surga win do not use your data for automated decision-making or profiling beyond what is necessary to verify your identity and prevent fraud. We do not share your information with marketing partners. Cookies on our platform track your session and remember your login preference, but they do not follow you to other websites.

1. Access your account data

   Email our support team with proof of identity and account ownership.

2. Request corrections

   If your name, phone, or address is incorrect on surga win, we will update it in our records.

3. Close your account

   You may request account closure at any time; we will process it within a standard verification window.

How we protect your data and cookies on surga win

We employ industry-standard encryption (TLS 1.2 and above) to protect data in transit to our servers. At rest, personal information is encrypted using AES-256. We conduct regular security audits and maintain firewalls to prevent unauthorized access. Our staff who handle your data on surga win sign confidentiality agreements.

Cookies on surga win serve three purposes: session management (keeping you logged in), security (detecting suspicious activity), and analytics (counting page visits to improve our service). We use first-party cookies only — no third-party advertising cookies. You may disable cookies in your browser, but this may affect your ability to log in to your surga win account.

Our services are available only where applicable law permits. If you are outside a jurisdiction where surga win operates, you may not access our platform. We reserve the right to close accounts that breach local regulations in your region.

If you have questions about our privacy practices on surga win, or if you believe your data has been mishandled, please reach out to our support team. We aim to respond to data-subject requests within a standard review period. Your privacy is central to how we operate surga win.